Help centre

Merchant guides and FAQs.

Everything you need to know about running payments, managing refunds and disputes, and getting the most out of your Manuka Pay dashboard.

Getting started

Create your account, connect Stripe, and set up your payment page for the first time.

Configure your payment page, QR modes, preset amounts, pricing mode, and pause payments.

Search, filter, and export your payment history. Understand transaction statuses and refresh pending payments.

Issue refunds directly, handle customer refund requests, and understand what is and isn't refundable.

Respond to chargebacks, understand evidence deadlines, and know when to accept or contest.

View your payout schedule, explore transaction-level settlement detail, and export for reconciliation.

Update your name, email, Stripe bank details, and manage your account including deletion.

How card-not-present payments work, what fees apply, and your relationship with Stripe.

Can't find what you're looking for?

Get in touch and we'll help you out.