Merchant help › Payouts & analytics

Payouts & analytics

Understand when and how Stripe pays you, explore transaction-level settlement detail, and export for reconciliation.

How payouts work

Stripe collects payments on your behalf and periodically sends a payout — a batch transfer — to your connected bank account. Manuka Pay does not handle or initiate payouts; this is entirely managed by your direct Stripe account.

Typical payout timeline

Stripe's standard payout schedule for Express accounts is typically 2 business days after the transaction settles. For example, a payment made on Monday would typically arrive in your bank account on Wednesday or Thursday. New accounts may have a longer initial hold period.

What's in a payout

A payout contains the net of all payments settled in a given period, minus Stripe processing fees, minus Manuka Pay service fees, and adjusted for any refunds processed in that period.

Payout timing is set by Stripe. To update your payout schedule or change your bank account, go to your Stripe Express account settings (accessible from the Account page in Manuka Pay).

Viewing your payouts

There are two places to see payout information in your dashboard:

Analytics → Stripe Payouts

The Analytics page shows your pending and recent paid payouts fetched live from Stripe — including amounts, currency, and expected arrival dates. Good for a quick status check.

Payouts page — full reconciliation

The dedicated Payouts section shows every reconciled payout linked to your transactions, with the exact payments and refunds that contributed to each one. Use this for accounting and reconciliation. Paginated, 25 per page.

Each payout row shows: arrival date, status (pending / in transit / paid / failed), reconciliation status, gross amount, fees, net, and counts of payments and refunds in that batch.

Drilling into a payout

Click any payout to open its detail view, which breaks it down into its constituent transactions.

Payments section

Lists every payment that settled in this payout. Columns: date, gross, fee, net, currency, customer email, reference, status, Stripe IDs (payment intent, charge, balance transaction), and settlement date.

Refunds section

Lists refunds processed in this payout period. These reduce the net amount. Similar columns to payments.

Both sections are paginated (50 per page). You can also export the full payout detail to CSV from the payout detail page.

Exporting payout transactions

From any payout detail page, click Download CSV to export all transactions in that payout.

CSV columns

Stripe payout ID Arrival date Payment ID Paid at (NZ time) Gross Fee Net Currency Customer email Payment reference Status Stripe payment intent ID Stripe charge ID Stripe balance transaction ID Settlement date

Filename format: manuka-pay-payout-{payout_id}-transactions-{timestamp}.csv

Sales analytics

Go to Analytics in the sidebar for a summary of your sales performance.

Total volume Sum of all completed payment amounts for the selected period.

Transaction count Number of successful payments in the period.

Average transaction Total volume divided by transaction count.

Refund rate Percentage of payments that had a refund approved or processed.

Daily revenue chart A bar chart showing your gross sales by day for 7, 30, or 90 days. Toggle between periods using the buttons at the top.

Frequently asked questions

Your payout is the net amount after Manuka Pay's service fee, Stripe's card processing fee, and any refunds processed in the same period are deducted. Use the payout detail view to see exactly which fees and refunds affected each payout.

Go to Account → "Update payout details". This opens your Stripe Express account dashboard where you can change your bank account. The change is managed by Stripe directly — Manuka Pay does not store or have access to your bank details.

This means Manuka Pay's reconciliation process found a discrepancy between the expected and actual amounts in that payout. Contact support with the payout ID and we'll investigate.

Payout frequency is set in your Stripe Express account settings. Go to Account → "Update payout details" to access your Stripe Express dashboard, then navigate to payout settings. Note that the minimum payout schedule is typically daily for most accounts.

Only transactions that settled in the specific payout period are included. Payments made close to the cutoff may settle in the following payout. The "settlement date" column in the payout detail and transaction export shows exactly when each transaction was included.